University of Michigan Ross School of Business

Melissa Kirmayer Eamer

Vice President, Customer Experience, Amazon.com

Melissa EamerMelissa Eamer serves as Vice President for Customer Experience, a position she has held since January 2017. Prior to this role, Melissa served as Vice President of Sports, Outdoors & Toys. She also had the opportunity to serve as the Technical Advisor to Jeff Wilke, the CEO of Amazon’s Consumer Business. During her 17 years at Amazon, Melissa has held a variety of positions, including roles in Category Leadership and Product Development across the Kindle and Retail businesses. Melissa’s long tenure at Amazon has given her the opportunity to work on many new initiatives, from launching the company’s Canadian website and the Look Inside the Book preview feature, to creating new Kindle book stores in multiple countries. Melissa joined Amazon.com as a Product Manager in June of 2000 after graduating from the University of Michigan with an MBA from Michigan Ross. She also holds a BA in English from the University of Vermont. Prior to attending business school, Melissa owned and operated a restaurant in Richmond, Vermont. Melissa lives in Seattle, Washington with her husband and two daughters. In her free time, she enjoys spending time outdoors cycling and open water swimming.

Session: Achieving Extraordinary Positive Business Results with Mental Models

Register Now


Click here to register for the 2017 Positive Business Conference.

Conference Schedule


See an overview of the conference schedule here.