University of Michigan Ross School of Business

Quiet: How to Harness the Strengths of Introverts to Change How We Work, Lead, and Innovate

Did you know that introverted leaders often deliver better results than extroverted leaders do? That the most spectacularly creative people tend to be introverts? That the most innovative thinking happens alone and not in teams? One of the central challenges of any business is to bring out the best in its employees. Yet when it comes to introverts—who make up a third to a half of the workforce—our leadership strategy mainly consists of asking them to act like extroverts.

Susan Cain shares how introverts think and work in ways that are crucial to the survival of today’s organizations. In a conversation facilitated by Michigan Ross’ Jane Dutton, Susan will draw on her original research and the latest in neuroscience and psychology to radically change your view of the best ways to develop leaders, manage teams, make smart hires, and stimulate innovation.

Speaker: Susan Cain + Jane Dutton

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Conference Schedule


See the detailed 2020 conference schedule here.